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Research and campaigns

Graphic of a handheld magnifying glass

As an advice service we hold a huge amount of insight and data about the type of problems our communities face.

We can use this insight and data to do several things:

  • To help us research issues further
  • To campaign to get decision makers to change policies and practices.

13 – 23 June 2022 is Scam Awareness Week.

What is a scam?
A scam is a scheme to try to steal money, personal information or data from a person or
organisation. Other names for a scam include fraud, hoax, con, swindle and cheat.
The stats on scams estimates from the Crime Survey for England and Wales (CSEW) suggest there were
5.1 million fraud offences in the year ending Sept 2021. This is a 36% increase
compared to the year ending Sept 2019.

We are gathering evidence of the impact of the cost of living crisis from local people who come to us for help to collect evidence about what this means for Sefton residents.

If you want to tell us your story email us:

Scam Alert May 2022

Read it here (external link)

Here is a summary of main issues we’ve seen and actioned:

Offical Department for Work and Pensions logo for Universal Credit

A number of different issues, including delays consequences, mixed age couples where one is pension age and they can’t claim Pension Credit and natural migration from the older type of benefits to Universal Credit.

Silhouette of a person in a wheelchair

Personal Independence Payment (PIP) and Disability Living Allowance (DLA). Quite a few issues coming to light, including loss of mobility inappropriately. We have been reviewing the Mandatory Reconsideration cases for last financial year to see length of delays etc, and are creating a report on our Tribunal cases. The team have been creating anonymous stories from the records of these cases for possible publication and addition to the final report