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Research and campaigns

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As an advice service we hold a huge amount of insight and data about the type of problems our communities face.

We can use this insight and data to do several things:

  • To help us research issues further
  • To campaign to get decision makers to change policies and practices.

Scam Alert November 2021

Read it here (external link)



June 2020 Scam Alert! Our Research and Campaign Co-ordinator writes for the local @champnews online to warn about the scammers you should avoid
Read it here


Here is a summary of main issues we’ve seen and actioned:

Offical Department for Work and Pensions logo for Universal Credit

A number of different issues, including delays consequences, mixed age couples where one is pension age and they can’t claim Pension Credit and natural migration from the older type of benefits to Universal Credit.


Silhouette of a person in a wheelchair

Personal Independence Payment (PIP) and Disability Living Allowance (DLA). Quite a few issues coming to light, including loss of mobility inappropriately. We have been reviewing the MR cases for last financial year to see length of delays etc, and have created a report on our Tribunal cases for 2018/2019. The team and I have been creating anonymous stories from the records of these cases for possible publication and addition to the final report