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Contact Us

Contact us

There are several ways to get in touch with Citizens Advice Sefton. Whether you prefer to call, drop in, or write to us, we’re here to help.

Phone

Adviceline:
0808 278 7841 (freephone)
Monday to Friday, 9.30am–4.30pm

Text relay: 03444 111 445

Debt and money advice:
0151 318 6407 (24‑hour voicemail)
Leave a message with your name and contact number and our Money Advice Team will call you back during office hours (9am–5pm, Monday to Friday).

Help to Claim Universal Credit:
0800 144 8444 (freephone)
Monday to Friday, 8am–6pm

Visit us

Bootle Advice Centre

Citizens Advice Sefton Bootle Advice Centre

297 Knowsley Road
Bootle
L20 5DF

Opposite May Logan Health Centre and North Park, next to the Ambulance Station.

Drop‑in: Monday, Wednesday, Thursday and Friday, 10am–2pm
Appointments: Tuesday (pre‑booked only)

Southport Advice Centre

Citizens Advice Sefton Southport Advice Centre

23 Prince Street
Southport
PR8 1EG

Behind Southport Market, opposite Grace Church.

Drop‑in: Monday, Tuesday, Wednesday and Friday, 10am–2pm
Appointments: Thursday (pre‑booked only)

Feedback, comments, compliments and complaints

We welcome feedback about our service. This includes comments, compliments and complaints, as your feedback helps us improve what we do.

You can email us directly at:
feedback@seftoncab.org.uk

You may also choose to leave a review on Google if you would like to share your experience publicly.

Making a complaint

If you wish to make a formal complaint about our service, please download our complaints leaflet. This explains how to raise a concern and what will happen next.

Download our complaints leaflet (PDF)

You can also write to the Chief Officer or the Chair of the Trustees at:

Citizens Advice Sefton
297 Knowsley Road
Bootle
L20 5DF

If you are not satisfied with our response, you can contact the Citizens Advice Client Services Team:

If your complaint relates to debt advice or a financial service and remains unresolved, you may be able to contact the Financial Ombudsman Service: