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About us

Welcome to Citizens Advice Sefton

We provide free, impartial, confidential advice to help people solve their legal, financial, benefit, employment, housing, consumer and other problems.  We also use the information from the problems we help with, to make changes to what caused the problem in the first place.

Citizens Advice Sefton is a registered charity and we’ve been in Sefton since 1939.

In 2020/21 we helped:

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4, 706 people

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with 17, 764 problems

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who were helped by 60 trained volunteers and 24 paid staff.

Our advice services cover the whole of Sefton. We provide drop-in advice in Bootle and Southport, and a telephone service.  

For more information about our services click here 

Working across the Liverpool City Region (LCR)

We work in partnership with the 6 other Citizens Advice across Liverpool, Wirral, Knowsley, St Helens and Halton. Our work includes the following:

  • Greater Merseyside Money Advice Partnership
  • Better Off Finance
  • Advice Skills Academy

In February 2019 we launched our LCR report ‘Communities and Growth’ to show how Citizens Advice resolves people’s problems.  You can download the report here