About Citizens Advice Sefton

Citizens Advice Sefton is an independent local charity providing free, confidential and impartial advice to people across Sefton.

We are part of the national Citizens Advice service, but we are locally run. This means we understand the pressures facing our communities and can respond to local needs.

Supporting people when it matters most

People usually come to us at times of stress, uncertainty or crisis. This might be due to debt, benefit problems, housing issues, work disputes or wider cost‑of‑living pressures.

Our role is to help people understand their options, make informed decisions, and take practical steps forward. We don’t just provide information — we help people navigate systems that can feel overwhelming.

Where problems are complex, we can offer ongoing support or refer people to specialist help.

Every year, we support people facing multiple, overlapping problems. Our advice can help reduce financial pressure, stabilise housing situations, improve access to income and benefits, and give people the confidence to move forward.

What makes Citizens Advice Sefton different

• We are free, confidential and independent
• We don’t judge and we listen carefully
• We support people with multiple or complex problems
• We combine specialist advice with clear, practical guidance
• We work locally and know the services that are available in Sefton
• We work with other services and agencies to help people access the support they need

Hate Crime Reporting Centre

Citizens Advice Sefton is a recognised Hate Crime Reporting Centre. This means you can report hate crimes or hate incidents to us in a safe and confidential way.

We can help you understand your options, access support, and decide what steps feel right for you — whether or not you choose to report directly to the police.

Quality, regulation and trust

Citizens Advice Sefton holds the Advice Quality Standard (AQS), demonstrating that our advice meets recognised quality standards and is regularly assessed.

We are authorised and regulated by the Financial Conduct Authority (FCA) for debt advice.

We are an independent charity. Our service is free, confidential and impartial. We will not share your information without your consent, except where safeguarding requirements apply.

Our commitments as an employer

We are committed to being a fair, inclusive and supportive employer. This includes paying the Living Wage and creating an environment where people with disabilities or long‑term health conditions can work and thrive.