Jobs | Oct/November 2023: We are recruiting!
The cost of living crisis is biting hard for many people in Sefton and demand for our advice services is rising. We have a genuine opportunity to join an existing passionate and dedicated high-performing teams of advisers, caseworkers and money advisors to help people in Sefton with the problems they face.
92% of our clients agree or strongly agree they would recommend our advice service to other people.
Our work has been recognised by The Guardian and The Observer who chose us for their Charity Appeal in 2022/23. In 2022-23 Citizens Advice Sefton helped 6,044 people with over 21,791 problems. Over 70% of these problems related to debt and benefits.
What we offer
- High job satisfaction that what you do makes a real difference to peoples lives
- A role in a well respected, well established and trusted local charity
- Encouragement of your development through participation in learning and training activities through the Advice Skills Academy (a partnership of Liverpool City Region Citizens Advice with The Women’s Organisation)
- A wellbeing service for staff and volunteers
- A Cycle to Work Scheme
At Citizens Advice Sefton we promote diversity and equality and challenge discrimination. We welcome and encourage job applications from people of all diverse backgrounds such as BAME, people with disabilities and LGBTQ+
Graduate trainee: Housing/Debt Adviser: £23,217 | 35 hours
Due to funding from our national organisation – Citizens Advice, we are excited to offer a brand new opportunity for a recent graduate to join our team as a Graduate Trainee; focusing on supporting our clients within our Housing and Debt services. We are seeking a graduate who is a confident communicator with previous experience of providing advice and/or guidance to clients and that has a keen interest developing their knowledge and career in housing law, welfare rights, and debt management.
This post includes a tailored and accredited training package which will provide you with bespoke Citizens Advice housing and debt advice training supported by our experienced and qualified Training and Development Manager and mentored by our Benefits Team Supervisor with a view to further study to achieve a Level 3 Housing Practice from the Chartered Institute for Housing (total expected qualification time is 260 hours).
As a main point of contact for clients to assess their housing and debt advice needs, you’ll need to be confident with interviewing and working with clients, and in particular vulnerable people.
This means your communication skills will be excellent, and you’ll have the ability to engage confidently with clients – either face to face or on the phone, developing a professional relationship that enables them to fully engage with the advice process. You will also have the exciting opportunity to develop and write content for a short group workshop ‘Know Your Housing Rights’ which will be delivered to Sefton residents by our advisers.
The role also provides an opportunity to assist with social policy research and campaigns work analysing anonymous client data to identify trends and address issues at a local, regional and/or national level with the support of our Research and Campaigns lead and Co-ordinator. Our current areas of interest in housing issues are Section 21’s, disrepair and tenancy agreements.
Please see our Job Pack for the person specification and further information about the role and our organisation – you can download this below
Contract type: 12 months fixed term – extension subject to continuation funding
Annual Leave: 28 days excl Bank Holidays
Pension: 7% Employer contribution
Location: Based in Sefton and advice outreach settings.
Office hours: Mon – Fri 9am – 5pm
Application is via an online application form and CV. Please ensure you complete BOTH.
The title of your CV needs to be your full name and the role you are applying for. Email CV to email@example.com
Closing date for applications: 11.59pm Tuesday 14th November 2023
Interviews: 16th November 2023