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Generalist Adviser 35 hours: jobshare considered

This role offers the unique opportunity to make a tangible difference in the lives of individuals facing challenges, providing them with the guidance, support, and tools they need to navigate complex issues.

We are looking for an experienced adviser to join our existing team of passionate and dedicated advisers, caseworkers and financial capability workers to help people in Sefton with the problems they face.

The cost-of-living crisis is biting hard for many people in Sefton and demand for our advice services is rising, and people seeking training or work or with poor health need encouragement to ask for help in navigating the benefits system, or deal with money worries. We are looking for an adviser to work in South Sefton Foodbanks to provide face to face advice, primarily with benefit issues.   You will work from foodbanks the majority of the time and also have weekly day/s based with our Welfare Benefits team in our Bootle office.

This is a genuine opportunity to join a passionate and dedicated high-performing team of advisers, caseworkers and money advisors to help people in Sefton with the problems they face, particularly with Universal Credit, Personal Independence Payment, better off calculations and other welfare benefits and debt.  92% of our clients agree or strongly agree they would recommend our advice service to other people. 

You will have a thorough understanding of the issues involved in interviewing and working with clients, and in particular vulnerable people, with excellent communication skills, with the ability to engage confidently with clients and our partners.

Empowering clients to understand and manage their situation is key, as is working with partner agencies and organisations to broaden access to our services and ensure holistic support. Your involvement will also extend to advocating for change based on client experiences and actively participating in the evolution of our services to meet emerging needs. Through your efforts, you will not only assist individuals in immediate need but also contribute to broader systemic improvements, enhancing our advice services for the future.

Salary £25,819 (pro-rata if part time)

Hours 35 hours (job-share considered)

Contract type:  Permanent

Annual Leave:  28 days plus Bank Holidays (part time pro-rata)

Location: Sefton, Merseyside

Office hours:  9am – 5pm Mon-Fri

Pension: 7% (If you pay at least 1% salary contribution into the stakeholder scheme we will top this up to the required 8%)

What we offer to our staff

  • A contribution of 7% of your salary into a Stakeholder Pension
  • Consideration for Hybrid working options
  • Professional and advice sector recognised training
  • Cycle to work scheme.
  • Free VDU eye care test
  • Employee Assistance Programme

More information about us, what we do and the job description and person specification for this role is in the Job Pack here (this link downloads a pdf document which you download and save)

Application is via online application form – Generalist Adviser application online form (link opens the form in a new window)

Guidance notes for applications (this link downloads a pdf document in a new window)

email recruitment@seftoncab.org.uk or telephone 0151 282 5650 for a Word document or for paper copies. 

Please note: Closing date for applications: Thursday 6th June 12pm

In-person or online (videocall) interviews to be held on: Tuesday 11th June 2024.