Skip to content Skip to footer

How we can help

Service update

In line with Government advice and in the best interests of our clients and volunteers we are suspending our drop-in service from Monday 16th March 2020 until further notice. 

We’ve changed the way we provide our advice, if you need our help, pick up the phone and call one of our local advice lines. Our telephone service is delivered by a limited number of staff and volunteers, so if you can’t get through straight away, we’d appreciate your patience, and hope you’ll try again later.  

Adviceline (general advice): 0808 278 7841 (freephone) Mon to Fri 9.30am – 4.30pm. Our telephone advisers will do an assessment of your advice needs, may give you information that you will find useful, and will be able to refer you for an advice appointment if this is needed


Help to Claim Universal Credit:  0800 144 8 444 (freephone) Mon – Fri. For more information out this service click here


Debt advice: 0151 318 6407 need help with Council Tax, rent, catalogue, Credit Cards, mortgages, water, gas/electric arrears?  Pay Day loans? Other debts? Leave a message with your name, telephone number and brief information about what your problem is and our Money Advice Team will call you back within 48 hours. 

Logo for Greater Merseyside Money Advice Partnership

We are part of GMMAP  – the Greater Merseyside Money Advice Partnership

For more information on how to get help and support from GMMAP please use  http://www.gmmap.org.uk 


Email advice. We do not give advice by email at the moment


Living Well Sefton 

Are you unsure how to make changes to improve your health and wellbeing?  We provide support for people aged 18+ living in Sefton who may be experiencing one or more of the following: 

  • stress and worry
  • anxiety
  • low self-esteem
  • panic
  • social isolation
  • low mood
  • mental health distress
  • long term health condition 

If you want to take that first step to improve your health and wellbeing contact 0300 323 0181 or for more information visit the Living Well Sefton website

Living Well Sefton logo
Graphic of a book that has a cover of the scales of justice

Tribunal appeals

The PALS project (Partnership of Advice Liverpool and Sefton) is a joint venture between Citizens Advice Sefton and Liverpool Citizens Advice to focus on the problems surrounding Welfare Reform.

Our advisers can help with Employment and Support Allowance, Disability Living Allowance and Personal Independence Payments appeals from Mandatory Reconsideration to Tribunal.

Welfare Reform presents many challenges and the PALS project gives us the ability to try and  address some of these issues.

You will need to call our Adviceline first where they will assess your problem and can refer you to PALS. 

Photograph of Clock View mental health hospital in Walton

Advice for in-patients at Clock View. Our adviser provides an advice session on mental health wards for in-patients at Clock View.


We are a Hate Crime Reporting Centre – report an incident

If you are the victim of a hate crime or hate incident you are encouraged to call the Police using 101 or the Police Facebook and Twitter  accounts. If you don’t want to report it to the Police you can make a report to Stop Hate UK using the following:

Stop Hate UK are a registered charity and provide the helpline across Merseyside supported by the Office of the Police and Crime Commissioner. The service is confidential.

You can use the online form to report an incident of hate crime.

What is Hate Crime?

Hate Crime is any criminal offence, which is perceived by the victim, or any other person as being motivated by prejudice or hate. This can be based on the victims actual or perceived race, religious belief, sexual orientation, age, disability or whether the person is transgender.

A victim of hate crime does not necessarily have to be a member of a minority group, or be classed as vulnerable, and incidents may arise because of association.

Hate crime incidents can include:

  • Verbal abuse, threats insults, nuisance telephone calls, name-calling and intimidation
  • Physical assaults and attacks on the person
  • Attacks against the person’s property, for example offensive graffiti, breaking windows, and damaging cars
  • Arson
  • Publishing and distributing leaflets and newspapers that are likely to incite hate crime is a criminal offence
  • Being singled out and being treated differently by other residents because you are not the same as them

Advice Skills Academy 2.0

What is Advice Skills Academy 2.0? Click here