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Join Citizens Advice Sefton as a Welfare Benefits Caseworker. We welcome applications from experienced advisers and trainee advisers with relevant advice experience.
We are recruiting an experienced Welfare Benefits Caseworker to join our dedicated advice team. This is an opportunity to support people facing financial hardship and help them access the advice, benefits and practical support they need. We will also consider applications from trainee advisers who have experience of providing advice and are looking to develop their knowledge and skills within a supportive advice environment.
Interviews: Week commencing
Welfare Benefits Caseworker
- Salary
- £27,668 per annum
- Hours
- 35 hours per week
- Contract
- Permanent
- Location
- Sefton offices and outreach settings
About the role
You will provide a general advice service to members of the public, with welfare benefits and Universal Credit forming the main areas of advice. You will work closely with our welfare rights and money advice teams, alongside community partners across Sefton.
The role may involve working from different Citizens Advice Sefton offices and delivering advice sessions in outreach locations, including job centres, mental health settings and community venues.
What we are looking for
- Experience of providing advice in an advice, support or community setting (we will consider trainee applicants who can demonstrate relevant advice experience)
- Recent experience of providing welfare benefits advice in an advice setting
- The ability to advise on debt and other social welfare issues
- Excellent communication, interviewing and advocacy skills
- The ability to manage a busy workload and meet deadlines
- A commitment to equality, diversity and the aims of Citizens Advice
Why join us?
- Make a meaningful difference to people across Sefton
- Join a supportive and experienced advice team
- 28 days’ annual leave plus bank holidays
- 7% employer pension contribution
- Ongoing training and professional development
- Cycle to Work scheme
Inclusive recruitment
As users of the Disability Confident scheme, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the vacancy.
We welcome applications from people of all backgrounds, including members of the LGBT+ community and ethnically diverse communities.
Questions?
If you have any questions about the role or application process, please contact us:
Email:
recruitment@seftoncab.org.uk
Telephone: 0151 282 5650