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Job vacancy – trainee Welfare Benefits Adviser

21 hours – £14,175

Our work has been recognised by The Guardian and The Observer who chose us for their Charity Appeal in 2022. In 2022-23 Citizens Advice Sefton helped 6,044 people with over 21,791 problems.  Over 70% of these problems related to debt and benefits.

This role requires working as a main point of contact for clients and assessing their advice and support needs.  You’ll need excellent communication skills, with the ability to engage confidently with clients to develop a professional relationship that enables them to fully engage with the advice process. Training is provided in-house with support from our Training Officer. 

You will have experience of working one to one with clients/customers, face to face or by telephone and an understanding of the issues involved in interviewing and working with clients, and in particular vulnerable people. 

Contract type:  Fixed term 31.03.24 – extension subject to continuation funding

Annual Leave:  28 days excl Bank Holidays (part time pro-rata)

Pension:  7% Employer contribution

Location: Based in Sefton and advice outreach settings.

Office hours:  Mon – Fri  9am – 5pm (part-time days and times to be agreed)

  • We encourage development through participation in learning and training activities through the Advice Skills Academy (a partnership of Liverpool City Region Citizens Advice with The Women’s Organisation)
  • A wellbeing service for staff and volunteers
  • We offer a Cycle to Work Scheme

Application is by online form and a CV.  Online form is here and you need to send your CV – with your full name and ‘trainee WBA’ in the title of the document to

Closing date for applications: 12pm Friday 8th September 2023

Interviews: Wednesday 13th September 2023