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Debt support worker

Salary: £15,275 (actual)

Hours: 24 hours per week

Contract Type: Fixed term to 21st November 2024

Annual Leave: 28 days plus Bank Holidays (part-time pro-rata)

Location: Sefton, Merseyside

Office Hours: 9am – 5pm

Pension: 7% contribution to Stakeholder Pension (with a 1% employee contribution)

What We Offer

  • Contribution of 7% of salary into a Stakeholder Pension.
  • Consideration for hybrid working options.
  • Professional and advice sector recognized training.
  • Cycle to work scheme.
  • Free VDU eye care test.
  • Employee Assistance Programme.

Application is via online application form – Debt support worker application and CV. Please email CV to recruitment@seftoncab.org.uk

For paper copies please email recruitment@seftoncab.org.uk or telephone 0151 282 5650.

Please note: Closing date for applications: 23rd August 12pm. Interview Date: To be determined.

The role

This role offers the unique opportunity to make a tangible difference in the lives of individuals facing financial challenges, supporting a team of debt caseworkers working with clients providing them with the guidance, support, and tools they need to navigate complex debt issues.

To provide support to the Debt Advice Team and answer queries from clients and referral partners.

Main Duties and Responsibilities

Administration

  • Review and make recommendations for improvements to office services.
  • Use IT for statistical recording, record keeping and document production.
  • Keep up to date with policies and procedures relevant to Office work and undertake appropriate training.
  • Action administration requests from Caseworkers.

Advice giving

  • Interview clients using sensitive listening and questioning skills to allow an assessment to explain their problems.
  • Advising clients and third-party of the service to allow signposting/referral to appropriate services both internally and externally.
  • Ensure that all activities conform to the Office Manual and any Quality Marks.
  • Maintain case records for the purpose of continuity of advice, information retrieval, statistical monitoring, and report preparation.

More information about us, what we do and the job description and person specification for this role is in the Job Pack here (this link downloads a pdf document which you download and save)

Application is via CV and an online application form – Money Advice application online form (link opens the form in a new window) Please send you CV to recruitment@seftoncab.org.uk

Guidance notes for applications (this link downloads a pdf document in a new window)

email recruitment@seftoncab.org.uk or telephone 0151 282 5650 for a Word document or for paper copies. 

Please note: Closing date for applications: Friday 23rd August 12pm

Interview date: to be arranged

We look forward to receiving your application.

You will be contacted by email or telephone if you are shortlisted for interview.