Training and Support Officer
The Role
We’re looking for a confident and motivated individual to join our team as a Training and Support Officer. This rewarding role offers the chance to make a real impact by supporting volunteer development and helping to maintain high-quality advice delivery across our service. It’s well suited to someone with a solid background in advice work and proven experience in mentoring or training others, who is passionate about learning and committed to fostering growth within a supportive, client-focused environment.
The purpose of the job is to develop, deliver, and coordinate training and mentoring for advisers and volunteers, while supporting the day-to-day running of advice sessions. You will ensure all team members are confident, capable, and meet Citizens Advice standards, while also stepping into advice roles when needed.
The post holder may be required to work from other office locations in Sefton.
Salary: £28,436 FTE Actual £17,061
Hours: 21 hours
Annual Leave: 28 days plus Bank Holidays (part time pro-rata)
Location: Southport, Sefton, Merseyside
Pension: 7% (If you pay at least 1% salary contribution into the stakeholder scheme we will top this up to the required 8%)
What we offer to our staff
- Generous annual leave of 28 days (pro rata if part time) plus bank holidays
- 7% employer contribution pension
- Cycle to Work Scheme
- Employee Assistance scheme
- Free VDU eye care test
- Professional and advice sector recognised training
Application is by CV and the completion of an online application form. Please email your CV with your name in the subject header and the role you are applying for to recruitment@seftoncab.org.uk
For the the job pack click here and for the online application form click here or you can email recruitment@seftoncab.org.uk or telephone 0151 282 5650 for paper copies.