Advice in Sefton

Our services

We have generalist and specialist advice services for benefits, debt, housing, employment, tax, legal and relationships and family. 

We also have projects for money management, improving health/wellbeing and Welfare Reform.


Money Advice Mondays

Need help with Council Tax, rent, catalogue, Credit Cards, mortgages, water, gas/electric arrears?  Pay Day loans? Other debts? Want help budgeting? 

Open from 9.30 - 4 every Monday, Goddard Hall, Bootle. L20 5DF.   

Just turn up - we can help


Generalist advice.

Drop-in (please note the telephone numbers are not advice lines unless otherwise stated)

Bootle Goddard Hall, Knowsley Road 0151 288 5683

  • Tues: 9.30 - 2pm 
  • Wed: 9.30 - 2pm      
  • Fri: 9.30 - 2pm 

Southport, Wright Street (less than 5 mins walk from Southport Train Station) 01704 38 5627

  • Mon: 9.30 - 2.30pm 
  • Tues: 9.30 - 2.30pm   
  • Thurs: 9.30 - 2.30pm 


Our Formby office is no longer a drop-in advice service as the office now hosts our telephone hub for our expanded telephone service.  

Pre-booked appointments for the completion of welfare benefits applications are also held at this office.


Telephone service. 

Our telephone advisers will do an assessment of your advice needs, may give you information that you will find useful, and will be able to refer you for an advice appointment if this is needed.

  • Tuesday, Wednesday and Thursday 9.30am - 1.30pm. 
    • 0344 493 0012 for mobile and landline phone callers (calls are local rate plus your network provider charge if you are calling from a mobile).  If you have a mobile package or landline package with inclusive minutes/call anytime your call chould be free.  

Our telephone service is delivered by a limited number of staff and volunteers, so if you can't get through straight away, we'd appreciate your patience, and hope you'll try again later.


Email advice. We do not give advice by email at the moment


Specialist advice  

  • Welfare benefits.  Referrals to our specialist welfare benefits advisers are made after you have been to one of our drop in centres, so you need to go there first. 


  • Debt - we are part of GMMAP  - the Greater Merseyside Money Advice Partnership  - providing free, high quality and confidential debt advice.  For more information on how to get help and support from GMMAP please use this link or you can get a referral through one of our drop in centres.

 Greater Merseyside Money Advice Project

Better Off Finance - click for further information about this project which supports people to improve their financial capability to manage their money better and financial resilience the ability to cope with changes in circumstances. 

 Better Off Finance logo

Advice for in-patients at Clock View and also at the Hesketh Centre.  CAB advisers provide advice session on mental health wards for in-patients at Clock View and Hesketh Centre.

Living Well Sefton 

Are you unsure how to make changes to improve your health and wellbeing?  We provide support for people aged 18+ living in Sefton who may be experiencing one or more of the following: 

  • stress and worry
  • anxiety
  • low self-esteem
  • panic
  • social isolation
  • low mood
  • mental health distress
  • long term health condition 

if you want to take that first step to improve your health and wellbeing contact Mary 0151 282 5650 or email mary.sinclair-moir@seftoncab,

Living Well Sefton logo


Tribunal representation  The PALS project (Partnership of Advice Liverpool and Sefton) is a joint venture between Citizens Advice Sefton and Liverpool Citizens Advice to focus on the problems surrounding Welfare Reform.

Gary is happy to take referrals on issues such as Employment and Support Allowance, Disability Living Allowance and Personal Independence Payments and Appeals and Reconsiderations.

Welfare Reform presents many challenges and the PALS project gives us the ability to try and  address some of these issues.

You will need to go to one of our drop-in centres first where they will assess your problem and can refer you to Gary. 

Advice Skills Academy 

The Advice Skills Academy (ASA) is a project supported by the European Union through the European Social Fund (ESF), that will build the skills and knowledge of staff within the Citizens Advice Services in the Liverpool City Region (LCR).

The Advice Skills Academy is run by a partnership led by the Women's Organisation chosen because of their reputation and track record in the LCR as well as their capacity, skill and significant experience of project lead and accountable body status through ERDF and ESF for both UK and EU directorate programmes.

The partners are:

  • Citizens Advice Sefton 
  • Citizens Advice East Liverpool
  • Citizens Advice Halton 
  • Citizens Advice Knowsley
  • Citizens Advice North Liverpool 
  • Citizens Advice St Helens 
  • Citizens Advice South Liverpool 

The ASA project will develop a co-ordinated approach to identifying learning and development needs of staff with Citizens Advice services; develop a calendar of training opportunities to meet the needs of staff; identify other learning and development opportunities, including e-learning, coaching and mentoring; and support the development of learning organisations that are responsive to the needs of staff, volunteers, and their learning, development and progression goals. 

Funded until September 2019, the ASA project will work with 540 people, and will make sure that BME, disabled, over-50's, lone parents, and women are engaged and able to benefit from the project. 



The Enterprise Hub

The Enterprise Hub coordinates and simplifies the business start-up support available across the City Region. Enterprise Hub works to support men and women in Liverpool, Sefton, Knowsley,Wirral, St Helens and Halton to explore their business ideas and prepares them to get started. City of Liverpool College is the lead and accountable body for the Enterprise Hub with The Women’s Organisation as managing agent providing management and compliance support to the programme. Enterprise Hub can be contacted on 0151 706 81 13 or This email address is being protected from spambots. You need JavaScript enabled to view it.

ERDF logo




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